Delivery & Exchange
For Lahore & Karachi, we deliver in 2-7 Working Days.
Based on size of your order and product that you have chosen we deliver between 3-10 Working Days for outside Lahore & Karachi.
In the rare case that you have received a wrong, (i.e. mattress model or size other than what you ordered), damaged or incomplete product, please inform the delivery team before they leave and we will correct the order. The mattress must be unused and returned to the delivery team at that same moment.
In case you are not fully satisfied with the correct product you've ordered, you have 14 days within which you may request a replacement of the mattress, after which the trial period will be over and the mattress will be non-returnable. The 14 days mattress trial is not applicable during campaigns, bundle offer, or any other discount offers. 14 Day Trial is only applicable on online sales.
Our delivery team will collect the mattress; however, you will be charged for the delivery charges when you claim. Return is not acceptable in case of misuse, neglect, accident, natural calamity or mishandling.
You can claim the warranty and process it as per the warranty policy.
To arrange a replacement, please contact us or email us at: firstname.lastname@example.org
Durafoam proudly manufactures quality mattresses to make sure you experience the best of comfort. We ensure durability and longevity of the product life under normal usage.
Durafoam warrants to the original purchaser that the Dura Foam products have been manufactured free of any kinds of defects in material or workmanship for a period of up to 12 years for Durafoam from the original date of purchase. A warranty card will come with your order.
Please fill it out and send it back to us for the warranty to be effective. You can also activate the warranty online by clicking here.
For questions and queries, contact us at: